Client Agreement

Client Agreement

Our Service to You

We offer fully qualified financial advice. This means we act on your behalf and advise you on products from the whole of the market place. We will always establish exactly what your needs and objectives are prior to providing you with any advice. This is achieved using a “fact find” questionnaire and it is important that the information you give us is both accurate and a true reflection of your circumstances.

If we arrange any product(s) under your instructions, we will not give you any more advice or provide regular reviews unless this is agreed in writing with you. We will always confirm to you in writing the rationale behind any advice recommendation or transaction carried out on your behalf.


Alan Taylor and Co is authorised to advise on and arrange "regulated products" including life assurance, pensions and investments in (authorised) collective investment schemes, unit trusts, ISAs, mortgages and associated insurance products.

We can also advise you on some non-regulated products (although not all). We will always make it clear when this is the case and advise you of your rights.

Investment Risk

Investment products we may recommend may fluctuate in value and depend on the financial markets, which are outside our control. You are advised that because investments can fall as well as rise in value and/or the level of income produced, you may not get back the full amount invested. Past performance is not necessarily a guide to the future and so you should ensure that you read all documentation provided to you, and only proceed when you are satisfied you understand the risks involved.

Specific issues relevant to the investments we recommend will be highlighted to you in the product literature you receive before you make an application and will typically be followed by a Right to Cancel after your application is accepted. All recommendations made to you will be confirmed to you in a “Suitability Report” which we will send you.

We Do Not Handle Clients’ Money

We do not accept cash or cheques made payable to us (unless it is a cheque in settlement of fees, charges or disbursements for which we have sent you a bill). Cheques for premiums, investments, contributions and so forth should always be made payable to the relevant product provider.

Payment for Services

We will always agree with you in advance how you will pay for your advice. As an Financial Planning Consultant our advisor charges can be paid to us directly or taken from your investment, subject to your agreement.

When we establish the cost of your advice we will agree its structure, frequency and method of payment and will communicate this to you in writing before we carry out any chargeable work.

Both parties have the right to terminate the agreement at any time. In the event of this happening you will only be invoiced for the work carried out up to and including the day the termination notice is received.

Termination of Authority

You, or we, may terminate our authority to act on your behalf at any time, without penalty. If you want to terminate our authority, you must write to us at our head office address shown in section 7 of our Keyfacts document and give us one month’s notice. If we want to terminate our authority, we must give you one month’s notice by writing to you at the correspondence address we hold for you. We will treat our letter as having been received by you three business days after posting it to you.

You or we may terminate our authority to act on your behalf immediately if we or you reasonably believe there are serious grounds for immediate termination. An example of `serious grounds’ is where we or you believe there is a reasonable suspicion of fraud or other abuse.

Notice of termination will not affect the completion of a transaction on your behalf.

Client Categorisation

Under FSA Rules, there are 3 types of clients who we can provide advice to:

1. Retail client
2. Professional client
3. Eligible counterparty

Unless confirmed otherwise in writing, Alan Taylor and Co. treats all clients as `retail clients’ so that you will receive the highest level of protection available under current financial services regulations. Clients categorised as `professional clients’ or `eligible counterparties’ may not have access to the Financial Ombudsman Service (FOS) or Financial Services Compensation Scheme (FSCS) Clients who are not individuals (such as listed companies, local authorities, partnerships and trusts and other qualifying corporate bodies) may not have rights under the FOS or FSCS even when categorised as ‘retail clients’.

Data Protection

We will keep all of your personal information private and confidential, even when you are no longer a client, except where disclosure is made at your request or with your consent or where we are legally obliged to do so. In order to process an investment on your behalf it may be necessary to disclose some or all of your information to third parties. Under the terms of the Data Protection Act, you have the right to view personal data we may keep on you.

You agree that personal information held by us may be disclosed on a confidential basis and in accordance with the Data Protection Act 1998, to any such third parties. Some of these parties may hold this information indefinitely. You also agree that this information may be transferred electronically (e.g. by e-mail) and you agree that we may contact you in the future by any means of communication which we consider appropriate at that time.

Conflicts Policy

Alan Taylor and Co. will always manage potential conflicts of interest appropriately and communicate to you when they arise. When we make a recommendation to you, it will be free of influence from third parties.